SEO North (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website www.seonorth.ca (the “Site”) and users of our search engine optimization services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage our services.
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation. By using our Site or services, you consent to the data practices described in this policy.
1. Information We Collect
Table of Contents
1.1 Information You Provide
We may collect personal information that you voluntarily provide when you:
- Contact us through our website forms, email, or phone
- Request a consultation or quote for our services
- Subscribe to our newsletter or marketing communications
- Engage us for SEO services
This information may include: name, email address, phone number, company name, website URL, job title, and any other information you choose to provide in your communications with us.
1.2 Automatically Collected Information
When you visit our Site, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Pages visited and time spent on our Site
1.3 Client Project Information
When providing SEO services, we may access and collect information about your website, including analytics data, search rankings, backlink profiles, technical site data, and other SEO-related metrics necessary to provide our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our SEO services
- To respond to your inquiries and fulfill your requests
- To send you technical notices, updates, and administrative messages
- To provide customer support and troubleshoot issues
- To analyze Site usage and improve our website and services
- To send you marketing communications (with your consent)
- To comply with legal obligations and enforce our terms
- To protect our rights, privacy, safety, or property
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
3.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as hosting providers, analytics services, email service providers, and payment processors. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
3.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
We may use the following types of cookies:
- Essential Cookies: Required for the Site to function properly
- Analytics Cookies: Help us understand how visitors interact with our Site
- Marketing Cookies: Used to track visitors across websites for marketing purposes
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We restrict access to personal information to our employees, contractors, and agents who need to know that information to provide services to you. We maintain physical, electronic, and procedural safeguards to protect your information.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
7. Your Privacy Rights
Under Canadian privacy laws, you have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Withdrawal of Consent: Withdraw consent for marketing communications at any time
- Complaint: File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us using the information provided at the end of this policy.
8. Third-Party Services
Our Site may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
We may use third-party services including but not limited to:
- Google Analytics for website analytics
- Email marketing platforms for communications
- SEO tools and platforms for service delivery
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to Canada and other countries where we or our service providers operate.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this policy. We will notify you of any material changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
SEO North
Email: team@seonorth.ca
Website: www.seonorth.ca
Location: Ottawa, Ontario, Canada
We will respond to your inquiry within 30 days as required by PIPEDA.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Published on: 2026-01-05
Updated on: 2026-01-05
